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Can using SMART-O products not void my OE warranty?
Actually no. According to the Federal Trade Commission (FTC), the nation's consumer protection agency,
it's illegal for a dealer to deny your warranty coverage because you used an aftermarket part. The Magnuson-Moss
Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because
you used an aftermarket part. If the aftermarket part in question was defective or wasn't installed correctly, and caused
damage to another part that are covered under the warranty, then the manufacturer or dealer has the right to deny coverage
for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket
equipment caused the need for repairs before denying warranty coverage.
Tips To Avoid Warranty Issues
Here's how to get the most out of your vehicle's warranty:
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Read your warranty. Often bundled with your owner's manual, the warranty gives a general description and specific
details about your coverage. If you have misplaced your owner's manual, look for it online. Check the "Owners" section
of your manufacturer's website. -
Be aware of your warranty period. If problems arise that are covered under the warranty, get them checked out before
the warranty expires. -
Service your car at regular intervals.This is a good idea in any case. But for the sake of keeping your warranty intact,
follow the manufacturer's recommended service schedule. Details are in your owner's manual. -
Keep all service records and receipts, regardless of who performs the service.This includes oil changes, tire rotations,
belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have
to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could
be denied. -
Complain.If you think a dealer's service advisor denied your warranty claim unfairly, ask to speak with a supervisor. If you
still aren't satisfied, contact the manufacturer or go to another dealer. You also may wish to file a complaint with your state
Attorney General, local consumer protection office, local Better Business Bureau, or the FTC.
To read the background of this story, you may go on the FTC website to learn more:
